SHIPPING NOTICE: Due to record-high shipping volume and nationwide truck driver shortages, transit times for all freight carriers may take longer than usual. As a result, some customers may experience delays with their shipments or deliveries. If you have questions or concerns regarding delivery times, please contact us prior to placing your order. We appreciate your patience and apologize for any inconvenience.

General Shipping Policies

We are currently offering free curbside delivery on all bathroom vanity and kitchen island orders, with some exceptions (see below). Lift-gate service is included for all furniture deliveries. All delivered items will be left in the original packaging.

If your ship-to address is a remote or rural area, apartment/condominium unit, island, construction site, unpaved or inaccessible road, or if your address is outside our partner carrier's delivery network, there may be an additional shipping charge. If you have questions or concerns about your delivery address, please contact us prior to placing an order. 

Most orders are shipped out of our Southern California warehouse within 3 business days. Transit time depends on your location but typically takes 5 to 10 business days. Please note that transit delays may occasionally occur due to extraordinary circumstances beyond our control.

Delivery Process

Once your order has shipped, you will receive a shipping confirmation email containing tracking information and essential delivery instructions. For furniture deliveries, the carrier will contact you to schedule a delivery appointment. Please refer to the tracking information in your email for updates on when to expect your shipment.

Customer Responsibilities:

• Receiving the Shipment: It is your responsibility to be available during the scheduled delivery appointment to receive and sign for your package. Any redelivery fees incurred due to missed appointments will be billed to you and must be paid before the package can be delivered.
• Inspecting the Shipment: On the day of delivery, carefully inspect the entire shipment for any potential damage caused during transit. Ensure all items are accounted for, and thoroughly examine the product for any signs of damage.

If Damage is Noticed:

• If you observe any damage to the packaging or if parts of the shipment appear to be missing, take clear photos to document the condition of the package. Note "BOX DAMAGED" on the delivery receipt and describe the damages in detail. Please open the box on the day of delivery to inspect the contents, including the countertop and cabinet.

Important Notes:

• Recording Damages: Failure to note any damages on the delivery receipt will release the carrier and their insurance from liability. To ensure protection, take photos of all sides of the shipment and the delivery receipt with damage notations for your records.
• Additional Fees: If you do not adhere to the carrier's standard delivery process, additional fees may apply. The best way to avoid these fees is to follow the standard process provided by the carrier.

If you are unable to follow the carrier's standard delivery process, please contact them directly to explore alternative options.

Transit Damage 

Damage of items may occasionally occur due to carrier mishandling during transit. Any damage must be noted in detail on the delivery receipt and signed by the driver, then immediately reported to Kitchen Bath Collection by calling 310-320-8882. Please also email photos of the damage, outer packaging, and delivery receipt to info@kitchenbathcollection.com.

The customer accepts sole responsibility for damages that are not noted on the delivery receipt and damages that are not reported to us within 24 hours of delivery.

Non-Furniture Items

We ship all non-freight merchandise (mirrors, medicine cabinets, kitchen sinks, patio furniture) via insured UPS Ground. If your order arrives damaged, you must notify us of the damages within 24 hours of delivery and provide photos of the damage. 

Product Disclaimer

We reserve the right to alter minor details of our products featured on this site and in other informational materials in order to maintain or improve product quality and design integrity. As a result, products shipped to you may differ slightly from those depicted on this site or in such materials.